Whether you're a new member or simply want a fresh look, uploading photos can be done quickly and easily. There are a number of ways to go about adding a photo to your profile. All are easy.

Option 1: Upload your photo to your profile. To upload photos:

1. Sign in to Match.com using your email address and password.
2. Click on your primary photo thumbnail in the top navigation bar.
3. Click on "Photos."
4. Click on "Choose Photo," and navigate to and select the photo you'd like to add; your upload will begin automatically.

If your photos are approved they will be posted to your profile. It shouldn't take more than 24 hours for your photo to appear on your profile. Be sure to crop your photos the way you'd like them before uploading.

Option 2: Import from Facebook. To import photos already posted on your Facebook account:

1. Sign in to Match.com using your email address and password.
2. Click on your primary photo thumbnail in the top navigation bar.
3. Click on "Photos."
4. Click on "Import from Facebook." You may be asked to enter your Facebook username and password if it's your first time using this feature.
5. Select the photos you wish to upload from your Facebook albums; to remove a selected photo, click the X in the top-right corner.
6. Click "Import Photos."

If your photos are approved they will be posted to your profile. It shouldn't take more than an hour or two for your photo to appear on your profile. Be sure to crop your photos the way you'd like them before uploading.

Option 3: Email your photo to us. We'll do the work for you and post your photos free. Here's how:

1. Attach your photos to a new message from your registered email address.
2. Include the following information: your full name, your member ID, the email address you used when you signed up with Match, and your date of birth.
3. Then, just send your email to: [email protected]

**Image files must be received in an approved format (jpg, bmp, gif) and should be larger than 100k and less than 5MB.

We'll let you know via email when we process your photos. Also, please send your photos as attachments only. We cannot accept an image embedded in an email.

Option 4: Snap a photo with your smartphone upload it via our iPhone or Android apps or our mobile site, mobi.match.com. You can also text or email your photo directly from your phone to [email protected] If you're emailing, make sure to include your member ID in the subject line, and your full name, email address, and date of birth in the message. If you're texting, just include it all in the message, along with the photo.

In addition to your profile's main photo, you can add up to 25 more photos.

If you've followed our photo guidelines and still have trouble posting your photo, please contact us.

If you'd like to edit your profile, simply click on your primary photo thumbnail in the top navigation bar. Locate the field on your profile that you want to edit. Click on the Edit button or on the field name, and that field will become available for editing. In some sections, you'll need to choose "Must Have" or "Nice to Have" in the My Date portion. Click on Apply when you're done.

If you're editing a field that has to be sent for approval, it might take up to 24 hours before it's approved and posted to the site.

Visibility

When you're editing your profile, we assume it's because you want people to see your updates. For this reason, your profile will automatically become visible after the changes are approved. If you don't want your profile to be visible after editing, you'll need to hide it as soon as it's approved. You can hide your profile by accessing your Profile Settings.

Having trouble editing your profile?

If you're having trouble editing any portion of your profile from the Edit Profile page, simply click the "Refresh" button in your browser or the F5 key on your keyboard. This will refresh the profile page, and you should be able to edit your profile when the screen is refreshed (reloaded).

Canceling

If you don't have a paid subscription or have turned off your auto-renewal, you can cancel your membership by visiting the Change/Cancel Membership page in your Account Settings (the gear icon). If you cancel your membership, we immediately hide your profile and photos from other members. Should you wish to rejoin the Match community, all you have to do is sign in and reactivate your account.

Your information will be retained in accordance with our Privacy Policy.

If you're attempting to cancel your subscription - please click here.

You can update the following information any time by accessing the Sign Up Information page under your Account Settings (the gear icon). You will be prompted to re-enter your birthdate and current password for verification.

• Username
• Email
• Birthdate (we use your birthdate to figure out the age your profile displays)

To locate and edit information on the list above, simply follow these steps:

1. Sign in with your email address and password.
2. Click on the gear icon link in the navigation bar at the top of the page.
3. Click on Sign Up Information (for your protection you may be required to re-enter your password).
4. Click on the Change Sign-up Info button.
5. Make your updates and click on Continue.

Trouble Updating an Email Address

When updating your account information, remember that an email address can only be associated with one Match account. If your new email address is not being accepted, it may be linked to an account you set up in the past. Click on this link and enter the email address in question, and we'll send you information about this account.

Changing Your Username

When you update your username, all of the members you have contacted or maintain connections with will be provided with your updated username. When past emails or connections are reviewed, the new username will appear.

For clarification purposes, you may need to remind certain members of your old username if you have not been in contact with them in a while. However, if your profile and photos are still the same, most members will quickly figure out the changed username.

Editing a Photo

Once a photo has been uploaded, you can't make any changes to it on the site. If you'd like to edit a photo you have already posted on your profile, simply make changes to the original photo on your computer, delete the one on your profile, and upload the new one.

Deleting a Photo

To delete a photo, click on your primary photo thumbnail in the top navigation bar, and then click on Photos. Locate the photo you want to delete, and click the X button in the top-right corner of the photo.

Replacing a Photo

To replace a photo, simply delete it and add upload a new one.

We have other options that can help you with your photos!

Clear your Cache

If a photo still appears in your profile after you've deleted it, you may need to clear your cache/cookies. To clear cache/cookies from Match, click here.

Change your Primary Photo

Have a photo you think makes a stronger impression? Just select "Make this my Primary Photo" on the photo you'd like to appear as your Primary Photo.

Match's Primary Photo Philosophy

For information about how we decide which photos can be used as your Primary Photo, check out our Photo and Profile guidelines.

If your photo isn't appearing in search results, then it might still be pending approval, or maybe it wasn't approved. Visit your photos page to see if the photo is still pending approval. If your uploaded photo is no longer there, then that photo couldn't be approved for use on the site. In this case, you should have received an email with a more detailed explanation of why the photo wasn't approved.

Please make sure the photos you submit follow these guidelines:

• Your photo cannot contain any information that could potentially identify who you are (license plate, email or web address, phone number, etc).
• Nude, obscene, sexual, or otherwise offensive photos will not be posted.
• Copyrighted material will not be posted.
• Minors alone in photos (without an adult included) will not be approved.
• Image files must be received in an approved format and should be less than 5 MB.
• The ideal pixel dimensions should be at least 300 x 400. (To determine pixel dimensions and image format, right click on your photo and view the properties of the image.)
• We accept the following image formats: jpg, bmp, gif, tiff, wmf, png, ico, emf, exif. However, we convert all images to jpg to be viewed by all browsers.

If you currently have a free trial and you want to make sure you're not charged at the end of the trial period, you'll need to resign your subscription. To do this, please visit the Change/Cancel Membership page under your Account Settings (the gear icon).

For your security, you'll need to re-enter your password as part of this process. Then follow the directions to resign your trial subscription. This process includes several steps, so make sure you fully complete the process before exiting the site.

Keep in mind that resigning a free trial will immediately end your subscription benefits. If you want to turn your free trial back on after you've resigned it, you can do so at the same Change/Cancel Membership page linked above, as long as your trial period hasn't ended yet. Please note that you'll also be turning the auto-renewal back on, so you will be charged at the end of the trial period.

If you are receiving an error message when you attempt to sign in or use your password to make changes to your account settings, please review the following troubleshooting tips to help get you on your way:

Email Address/Password Issue

Hopefully, this is a simple matter of entering the right email address and password. If your password auto-populates for you, try typing the password in manually. If that doesn't work, click here to enter your registered email address and we will send you a password reset email.

Blocked and Refunded

We take security very seriously at Match. Unfortunately, that means that sometimes honest members are mistakenly blocked and/or refunded. If you're a paid subscriber, check your financial account to see if we've returned your subscription charge. If a mistake has been made on our part, please contact us immediately so we can make it right.

Some other possibilities:

If you reset your password using the Forgot Password form but you're still unable to sign in, make sure you're accessing the U.S. sign-in page by navigating to http://us.match.com.

If your email address is not recognized in the Forgot Password field, make sure you are entering the email address associated with your Match account. If you have multiple Match accounts, make sure you enter the right one.

If you're sure you have the right email address, and it's not being accepted, there may be a larger issue to address. Contact us, and we'll get it taken care of as quickly as possible.

If you are copying and pasting your password into the password field, be sure you did not copy a blank space before or after the password.

Still Not Working - Contact Us

It was worth a shot. If we haven't been able to resolve your situation with the information above, please contact us. To help us find your account, make sure to include in your message your full name, email address, username, and ZIP code, along with a description of what happens when you try to sign in, including any error messages.

Follow these steps to turn off your auto renewal on your iPhone:

1. Launch the Settings app on your iPhone.
2. Tap on iTunes & App Store.
3. Tap on your Apple ID at the top of the screen.
4. Tap View Apple ID from the pop-up menu.
5. When prompted, enter your password, and then tap OK.
6. Tap Subscriptions
7. Tap the name of the subscription that you want to modify.
8. Tap Cancel Subscription at the bottom of the screen.
9. Tap Confirm on the pop-up to save your changes.

If you would like further information or assistance, please contact Apple directly at: http://www.apple.com/support/itunes.

If you are having trouble editing your profile, there are a variety of possible explanations:

1. Your profile is appearing normally for everyone else, and it will appear normally for you once you clear your cache and cookies.
2. Your profile is hidden.
3. You haven't completed your profile.
4. You tried to complete your profile, but you were typing your profile text for longer than 45 minutes and you experienced a session time-out.
5. You submitted your profile, but it was not approved.

Turning off auto-renewal

If you currently have a paid subscription and you want to make sure you're not charged at the end of your term, you'll need to turn off your auto-renewal. To do this, please visit the Change/Cancel Membership page under your Account Settings (the gear icon).

For your security, you'll need to re-enter your password as part of this process. (Trouble signing in? Click here.)

Next, click the Cancel Subscription link. You'll be asked to choose a cancellation reason and click Continue Cancellation to proceed. This process includes several steps; before exiting the site, make sure you see a confirmation page that includes today's date and your username.

After you turn off your auto-renewal, you can still sign in, and you'll be able to receive and respond to Messages from other members through the rest of your subscription period. Once your subscription term ends, you'll lose those benefits, but your profile and photos will remain visible (unless you choose to hide them in your visibility settings). As a free member you will continue to enjoy free membership benefits, such as search and the ability to send and receive Winks.

We'll also continue to send you Mutual Matches as long as you want to receive them and as long as your profile remains active. If you no longer wish to receive Match.com by Mail, just turn it off under the Email Preferences page in your Account Settings.

Removing your account

For more information on removing your account from the site, click here.

Suspending a Subscription

Currently, suspending your subscription or putting it on hold for a few months isn't a feature we provide. If you need to take a break, we offer the option for you to hide your profile until you are ready to use the site again (your subscription will still renew or end on the same date).

###iOS App For more information on cancelling a subscription through iTunes click here

There may be times, like when you start a new relationship, that you'll want to remove your profile from being visible to other members. Of course, anytime your profile is hidden, it will not be displayed in search results. Since this reduces your chances of finding a match, we recommend only hiding your profile when you are taking a break or have met someone you are interested in.

As a member of Match, you have the ability to hide your profile from view at any time, for any reason.

Adjusting Visibility

Click your photo thumbnail in the header and then select Settings from the drop-down menu. On the Profile Visibility screen, click the Visible (to unhide) or Hidden (to hide) radio buttons. Your profile visibility adjusts immediately, so make sure you are ready for the change!

If you view another member's profile while your profile is hidden, our system still registers that you were there. So once you are unhidden, your profile will appear in their "Who's Viewed Me" section. But not until then.

You may notice that your profile counter continues to increase in number while your profile is hidden. This happens when members who may know your username try (unsuccessfully) to look at your profile.

We will review your profile before it's posted to the site, so it might take an hour or two before the text is available to be viewed by other members. We'll let you know via email once your profile has been reviewed and approved.

We may reject profiles that contain any of the following:

• Abusive language of any kind, including profanity, vulgarity, racism, illegal activity, etc.
• Any direct contact information, including email addresses, URLs, instant messenger IDs, phone numbers, addresses, etc.
• Unauthorized use of copyrighted or trademarked material.
• Business or political advertisements or solicitations.
• References to illegal activities or drug use.
• Languages other than English, Spanish, or French.
• Material that exploits or solicits personal information from individuals under the age of 18.
• Overt solicitation for sex or descriptions of sexual activity, anatomy, etc.
• Solicitation of multiple or additional partners.
• Insufficient or illegible content.

Match does not accept content from:

• Incarcerated individuals.
• Individuals under the age of 18.

If you click on another member's profile and see a message that the profile is unavailable, it is usually because that member has chosen to take a break to pursue a relationship, or for other reasons has chosen to hide their profile.

Occasionally members are removed suddenly due to security violations that result in their removal from the site. Unfortunately, the member may have an opportunity to send out a few Winks or Messages first, but we've gotten better at catching these situations very quickly.

Did they block me?

No. If someone decides you just aren't their type, they have the option to remove your profile from appearing in their searches or even block you from contacting them, but these actions don't stop their profile from being visible to you.

Have a Match Profile?

To get to the Email Preferences screen:

1. Sign in to your Match account.
2. Click the gear icon at the top of the page.
3. Select Email Preferences.

From this screen, you can update the frequency of your Match.com by Mail emails, the content of those emails, and what notifications and/or special offers you'd like to receive. Just click on Update when you're finished.

Please note that if you choose to Stop All Emails, you will no longer receive any email communication from Match, including our password reset emails. If you need to reset your password after stopping all emails, please contact our Customer Care team.

Don't have a Match Profile?

Simply click the "Unsubscribe" link at the bottom of the original email you received and follow the steps. You will be removed from our email lists. (You will be unsubscribed immediately. Please allow a few days for all promotional emails to stop.)

As you explore our dating community, you're bound to find some members you can cross off your list. That's no problem. If you're a current subscriber, you're welcome to remove these members from view.

How to Do It

When you're viewing lists (such as Likes, Faves, etc.), you can remove a member from view by clicking on the "X" in the corner of their profile. Or, you can go to the member's profile page and click on "Remove from search." That member will no longer appear in your search results or in your other lists. And of course, they won't know that you took this action.

Un-doing It

If you'd like to see the list of those you've removed, you can access your Removed Profiles from your Account Settings page. Click on the gear icon in the main menu at the top of any page on the site, and then select "Settings" from the drop-down menu. On the Account Settings page, click on "Removed Profiles." If you decide you want to give a member another chance, simply mark the checkbox next to their username and click on the "Show" button at the bottom of the list.

We currently have a limit of 10,000 Removed Profiles. If you reach this limit, you won't be able to Remove any additional profiles. In that situation, you might want to visit your Removed Profiles page to take some members off of your list. Any Removed Profiles that have been on your list for longer than one year will automatically be deleted from your list. However, you can add them to your list again at any time.

To complement your Match subscription, we offer several add-on features that may enhance your site experience:

• Email Read Notification
• Highlighted Profile
• First Impressions
• matchPhone
• Private Mode
• Reply for Free
• Match Events

You can add the features during your initial subscription purchase or any time after the subscription processes for a prorated fee. The features will auto-renew along with the subscription for the length of the selected package.

You can access Add-On options by clicking the "POWER UP" button in the top navigation bar from any page on Match.com.

**Match Events are activities held in local areas where you are invited to meet other Match members face-to-face or through webinar. Events are very popular, so we recommend you purchase a ticket quickly if you see an event that interests you. (Click the "Events" link in the top navigation bar).

Match's auto sign-in feature allows us to recognize you each time you visit our site, eliminating the need to enter your email address and password with each visit.

There are two ways to enable/disable the Auto Sign-In feature when you visit the Match site:

You can turn the feature on or off at any time by visiting the Auto Sign In page under your Account Settings. Set your preference and click on Go. If the "Keep Me Signed In" check box on the sign-in page is checked, it will also turn on auto sign in. After you sign out, you can turn auto sign-in off by unchecking this box.

Please note: If multiple people use your computer, the auto sign-in feature will allow others to access your Match account.

Moved or traveling to a different location? You can change/update your city, state, or zip code at any time.

1. Click the gear icon (Account Settings), and then select Settings from the drop-down menu.
2. On the Account Settings screen, click the Location link.
3. Enter your new location.
4. Click Continue to complete the request and start receiving new matches in your new location.

Changing your password is done through the "Forgot your password?" link found on the sign in page.

Click the "Forgot your password?" link and then enter your registered email address. After clicking the Send Email button, you will receive a password reset link. You will have 24 hours to update your password or you will need to complete these steps again.

Remember, your new password can be a combination of numbers, letters, and special characters such as _ :) ; / ]*[email protected] [ . Passwords must contain at least 2 characters and no more than 16 characters.

We want to make sure you have the tools to make your time on Match safe and enjoyable. To help you, we've provided some helpful links at the bottom of every screen:

Our Online Dating Safety Tips are a great place to start. They give you important guidelines to help you protect yourself. They also provide some practical guidance on issues like meeting people offline for the first time.

Click on Dating Articles and Advice to go to our great advice page, where you'll find great articles, quizzes, columns, and more about issues of interest to the Match community.

How Online Dating Works gets you started on Match with information about your profile, searching features, matching features, and how to communicate with other members.

We recommend that you regularly take inspiration from our Success Stories. These are real people happily sharing their stories about how Match helped them find love. There's no better way to stay motivated in your search.

At Match, we're serious about maintaining the integrity of our member community so you can have the best possible experience on our site.

As a supplement to our own efforts, we've streamlined the process for members like you to report any suspicious activity they see. Simply click on the Report a Concern link, which can be found on every member profile and at the bottom of every email. Non-members, including former members, can report concerning behavior by contacting our Customer Care team.

When you report a concern, it is completely anonymous. We never share your information with anyone else, and no members will ever know who reported the concern. We also don’t share the substance of why you are reporting them, so you can feel safe making the report.

Once you click on the link, you have the option to select one of the available reasons. Depending on the reason selected, we may require you to submit text with your report describing what you have seen or experienced.

Using the Report a Concern link bypasses our normal Customer Care team and sends your report directly to the people who handle these types of issues. Because of privacy policies, we aren't able to talk about the actions that may result, but this really is the fastest way to make sure that action is taken.

Here are some examples of when you are encouraged to report another member:

• If a member requests money.
• If a member tries to sell you merchandise or services.
• If a member tries to offer you a job or another “unique opportunity,” especially in another country.
• If a member's profile text or Message claims they are not actually in the location their profile states (e.g., they are really in Russia or Nigeria).
• If a member's profile just does not add up (e.g., the photo doesn't match the profile information).
• If a member sends you harassing or offensive emails.
• If you know a member is actually married (and not separated) or is a minor.
• If you see an inappropriate profile or photos on the site, or if you receive inappropriate photos via email or text message.
• If a member behaves inappropriately during or after meeting in person.
• If a member violates any other Match policy.

Can't get signed in? Having password confusion? No worries, we can help you get signed into your account within a few minutes. Click the Forgot Password link and then enter your registered email address. After clicking the Send Email button, you will receive a password reset link. You will have 24 hours to update your password or you will need to complete the steps again. Remember, your new password must be a combination of numbers, letters and special characters such as _ :) ; / ]*[email protected] [ . Passwords must contain at least 2 characters, and no more than 16.

Have a Match Profile?

To get to the Email Preferences screen:

1. Sign in to your Match account.
2. Click the gear icon at the top of the page.
3. Select Email Preferences.

From this screen, you can update the frequency of your Match.com by Mail emails, the content of those emails, and what notifications and/or special offers you'd like to receive. Just click on Update when you're finished.

Please note that if you choose to Stop All Emails, you will no longer receive any email communication from Match, including our password reset requests. If you need to reset your password after stopping all emails, please contact our Customer Care team.

Don't have a Match Profile?

Simply click the "Unsubscribe" link at the bottom of the original email you received and follow the steps. You will be removed from our email lists. (You will be unsubscribed immediately. Please allow a few days for all promotional emails to stop.)

Email addresses can only be associated with one Match account. If you get a registration error saying that the email address you've entered cannot be used, it's because it's already attached to an existing account. Enter your email address here so we can remind you about your account information.

Once you have successfully accessed your account, you can update you remail address from the Sign-up information page.

You should receive an email notification each time you receive a Message on the site. If that's not happening, consider the following:

• Service delays are common with email providers. If you've recently seen the Message appear in your Match account, it's possible that your offsite notification simply hasn't landed yet.

• Your email provider may have certain filters or spam-blocking software installed. Check the security settings on email account. We also recommend adding the domains @match.com, @talkmatch.com, @connect.match.com, @e.match.com, and @support.match.com to your "Safe Senders" list in your email account. If necessary, you can contact your email provider about how to do this.

• It's possible that your Match account is linked to a different email address than the one you're checking. Notifications will be sent to the email address registered to your Match account.

• Your notifications from interested members may be turned off. Access your Email Preferences page to turn these on.

To sign out of your Match account, simply move your cursor over the gear icon in the top navigation bar, and click on Sign Out in the drop-down menu that appears.

If you're using a shared or public computer (for example: at the library, at a school, or a public computer anywhere), we always suggest clearing the browser's cookies on the computer you have used before walking away. Clear cookies from Match by clicking here.

A first meeting with any new love interest can be exciting, and most first meetings are perfectly safe. But it's always smart to take basic precautions. Always trust your instincts, and be sure to keep the following guidelines in mind:

DO meet in public

ALWAYS arrange to rendezvous in a populated, public place. NEVER meet in a private home (or in a hotel room) or in a remote location.

DO tell a friend

Tell at least one friend or family member you are meeting, where you are going and when you expect to return. Let your date know the meeting is not a secret.

Tip: Contact your friend before and after the date or ask your friend to contact you at a predetermined time.

DO stay sober

Refrain from drinking excessively, as it could impair your ability to make good decisions and may put you at risk.

Tip: Stick to non-alcoholic drinks when meeting someone for the first time.

DON'T leave home without your mobile phone

If you have a mobile phone, take it with you on dates. Most cell phones can be used to call 911.

Tip: Make sure 911 services are available in your area. If not, know your emergency number.

DON'T ask the other person to pick you up

Get yourself to and from the date, even if you have to have a friend drive you or take a taxi.

DON'T leave personal belongings (purses, wallets) or drinks unattended

Don't risk having your personal information stolen. The same goes for your drink — don't risk having it tampered with.

Tip: If you must leave your drink unattended to go to the restroom, order another when you return.

DON'T succumb to the temptation to take first dates to your home (or to go to his/her home)

Stay in a public place, even if you are pressured. If you feel pressured, end the meeting and leave at once.

Tip: If you are followed to where you parked your car, stop and hail a taxi or go into another public place to use the telephone and phone a friend. Come back later with your friend to get your car.

DO set up a next date — if you are ready and feel comfortable

And DO remember to follow all of these tips on subsequent meetings, until you feel confident with your new friend. If the other person is sincerely interested in you, he or she will want you to feel safe.

*This feature is not available to members outside of English-speaking North America.

While we are affiliated with Chemistry, this site offers a slightly different type of service. Since Match and Chemistry are different websites, you may register the same email address and username on each site.

Please know that a membership with either Match or Chemistry does not necessarily mean you have a membership with both. We currently do not offer discount rates or joint subscriptions across the sites.

To find out more information about how Match works, please click on the following link: Click here

For more detail on how Chemistry works, please click on the following link: Click here

Match has sites in countries all over the world. To visit one of our international sites, please tap our Match International link.

To get help relating to any of these sites, simply click on the appropriate country and click on Help at the bottom of the site's homepage.

If you happen to be a U.S. Match member but are traveling out of the country, make sure to type in http://us.match.com to ensure that you aren't directed to the local Match site for the country you are visiting.

Opening the door for a member spotlight could potentially result in a lot of great exposure for your profile. Spotlighted members may appear for specific purposes on Match or partnering sites. For example, you may have noticed advertisements with member photos on other websites we partner with, such as Facebook or Classmates.com.

Profiles opted into the member spotlight can also be crawled by search engines like Google or Ask.com and may appear in search results. Of course, what comes up in search results is only what you have made public in your profile, so it doesn't include any identifying information other than your photo.

Don't get this program confused with our premium Highlighted Profile feature we offer that results in added attention in normal areas of the site. Our Member Spotlight is a free service, but only a few of the members who have requested consideration actually appear in our ads and other spotlighted areas (we only have so many opportunities).

Of course, you'll want to consider your comfort level with the high-degree of visibility the Member Spotlight could potentially afford. It could result in a photo of yours being viewable by a large audience outside of our member community. Please know, however, that no matter where your profile may appear, personal information such as your name and contact information remains confidential.

To be considered for the Member Spotlight, just hover over your primary photo thumbnail in the top navigation bar, click on Settings, and select "On" in the Member Spotlight section. Be certain your profile is visible and your main photo is a clear, attractive shot of you alone.

To opt out, just select "Off" on the same page.

When meeting new people online or otherwise, of course you should always take steps to protect yourself. To help, we provide Online Dating Safety Tips we strongly encourage that you review and live by. Included in these tips are the following:

• Information to help you avoid fraud, including online scams.
• Practical tips on guarding your privacy and anonymity until you feel comfortable.
• Precautions to take when meeting offline for the first time.
• Special considerations when arranging long-distance meetings.

In addition, we'd like to point out another great resource. Because of the threat online scams pose, the U.S. Federal Trade Commission has released its own suggestions for how users of online dating sites can protect themselves. We strongly recommend reviewing this information here.

If you believe you have encountered someone using our site for inappropriate purposes, please use our Report a Concern link to report that member.

We've become aware that some members are receiving emails asking for "confirmation" of their usernames and passwords. These are nothing more than phishing scams attempting to collect members' sign-in information. Remember, Match will never send emails asking for personal or account information, and certainly not for financial information.

Suspicious emails can be forwarded to [email protected] Be sure to include the word "phishing" in the subject line. While we won't respond to each submission, we do thank you for letting us know when you see fraudulent emails like these.

If you responded to a phishing email with your sign-in information, sign into your account immediately and change your password.

If your sign-in information no longer works, contact us immediately.

Match is committed to protecting your privacy, whether you access Match from a desktop computer or from a mobile phone. If you use one of our mobile apps that includes our location search feature, we will not make your exact location available to other members. Please review the terms of Match’s Privacy Policy for further information.

We're glad to have you back on the site!

Although you may have canceled your account, it is likely still available to you, and the email address attached to it won't be available for use on a new account.

The easiest course of action would be to simply sign in and update your information.

Reactivating

Depending on how your account was closed, you may be taken to a screen that asks if you would like to reactivate your account. Reactivating will simply give you access to your free membership benefits and will not cause your account to be charged. In the reactivation screen, you are able to choose whether you would like your profile to become visible on the site again or remain hidden from view.

Updating your profile

Once you've logged in, you can edit your profile by accessing the Profile Edit page. Please keep in mind that editing the text portion of your profile will automatically make it visible on our site.

Unhiding your profile

Once your profile is up-to-date, you're ready to go public again. Click here to unhide your profile.

Can't Remember Login

If you have forgotten your password, click here and we will send the reset password link to you personal email.

Can't Sign In

If you receive your password by email but are still unable to sign in, please trying clearing your cookies from Match.

At Match we take security and privacy very seriously and investigate all reported vulnerabilities. If you are a security researcher and you believe you have found a security issue, click here and e-mail the details of your findings. Please provide any supporting material (proof-of-concept code, tool output, etc.) that would be useful in helping us understand the nature and severity of the vulnerability. We will then respond to you, acknowledging receipt of the report, and outline the next steps in the process.

In order to guard against those who may try to use our site in dishonest ways, Match automatically replaces an offsite email address in the very first email sent to any given member by a new contact with an "@talkmatch.com" email address (i.e., [email protected]).

Similarly, any url or link included in an initial email to another member is removed.

Once that initial contact has been made, and the member has responded, we don't modify any future correspondence.

To sign into Match, go to http://www.match.com and enter your registered email address, along with your password. If you have forgotten your password, click here and enter your email address. An email with instructions on how to reset your password will be sent to that email address.

Please review the policies described in our Terms of Use, our Privacy Policy and our Dating and Safety Tips.

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise and you should not expect that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

To read the entire Privacy Policy of Match, please click here.

Our Privacy Policy applies to all of our Web site visitors in the United States and Canada. It covers the personal information visitors provide to us on this Web site. It also applies to information we may collect from you through our customer service representatives (telephone and online), or other means (such as your response to mailing offers or mailed sweepstakes entries). If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.

A username is a required component of your profile. It's a word or phrase that you select that will be visible to other users as a form of identification on the site.

Your username must meet the following guidelines for approval:

• Must be in English, Spanish, or French.
• Cannot contain more than nine numbers.
• Can only contain letters, numbers, or the "underscore" character.
• Cannot match the first part of your email address.
• Do not include detailed personal information (i.e., street address, contact information, date of birth, etc.) to help protect your online anonymity.
• Do not include any language which could be considered defamatory or offensive in any way (i.e., sexually explicit, promoting racism, references to inflicting bodily harm to yourself or others, etc.)

Unfortunately for everyone, sometimes there are users that engage in inappropriate behavior on Match. At Match, we're serious about maintaining the integrity of our member community so you can have the best possible experience on our site. Match has rules about what a user can and cannot do, and if we believe that a user has violated our rules, Match may terminate or suspend that user’s subscription and/or membership in the Service at any time without notice. If Match terminates a user’s account for inappropriate behavior, the user will not be entitled to any refund of unused subscription fees.

A full description of what constitutes inappropriate content or behavior is available in the Terms of Use, but includes:

• Requesting money from another member.
• Trying to sell another member merchandise or services.
• Putting contact information in your profile or on your photo.
• Sending harassing or offensive emails.
• Using the site when married (and not separated) or as a minor.
• Using an inappropriate profile or photos or sending inappropriate correspondence or photos on the site, or sending inappropriate photos or correspondence via email or text message.
• Behaving inappropriately during or after meeting in person.

Match wants to be a place where everyone can come to find that special someone, but there are a few requirements to use our Service. In order to use our Service:

• You must be 18 or older.
• You must be single or separated from your spouse.
• You must not have been convicted of or pled no contest to a felony, a sex crime, or any crime involving violence.
• You must not be required to register as a sex offender.

You have the ability to cancel an additional feature at any time. To do this, please sign into your account and follow these steps:

1. Click on the gear icon in the top navigation bar.
2. Click on Settings.
3. Click on Subscription Status (for security purposes, you may be asked to re-enter your password).
4. Click the "Deactivate" link to the right of the service you wish to cancel.
5. If you're prompted to confirm that you wish to cancel, click on Yes.

After canceling, you'll notice the Deactivate link will change to read Reactivate. If you wish to add the cancelled service back to your subscription, simply click the Reactivate link.

You will still be able to utilize the additional feature(s) you cancelled until the end date shown on the Subscription page.

Turning off auto-renewal

If you currently have a paid subscription and you want to make sure you're not charged at the end of your term, you'll need to turn off your auto-renewal. To do this, please visit the Change/Cancel Membership page under your Account Settings (the gear icon).

For your security, you'll need to re-enter your password as part of this process. (Trouble signing in? Click here.)

Next, click the Cancel Subscription link. You'll be asked to choose a cancellation reason and click Continue Cancellation to proceed. This process includes several steps; before exiting the site, make sure you see a confirmation page that includes today's date and your username.

After you turn off your auto-renewal, you can still sign in, and you'll be able to receive and respond to Messages from other members through the rest of your subscription period. Once your subscription term ends, you'll lose those benefits, but your profile and photos will remain visible (unless you choose to hide them in your visibility settings). As a free member you will continue to enjoy free membership benefits, such as search and the ability to send and receive Winks.

We'll also continue to send you Mutual Matches as long as you want to receive them and as long as your profile remains active. If you no longer wish to receive Match.com by Mail, just turn it off under the Email Preferences page in your Account Settings.

Removing your account

For more information on removing your account from the site, click here.

Suspending a Subscription

Currently, suspending your subscription or putting it on hold for a few months isn't a feature we provide. If you need to take a break, we offer the option for you to hide your profile until you are ready to use the site again (your subscription will still renew or end on the same date).

###iOS App For more information on cancelling a subscription through iTunes click here

To check the date your subscription is scheduled to renew or lapse, click on the gear icon in the top navigation bar, click Settings and then click on Subscription Status (if you don't have an active subscription, this link will not appear). Your subscription End Date and Renewal Status information will be displayed on this page.

If you have paid for a subscription, but the Subscription Status link does not appear, make sure that you are signed into the right account. You might also want to verify with your financial institution that your payment was processed.

Canceling

If you don't have a paid subscription or have turned off your auto-renewal, you can cancel your membership by visiting the Change/Cancel Membership page in your Account Settings (the gear icon). If you cancel your membership, we immediately hide your profile and photos from other members. Should you wish to rejoin the Match community, all you have to do is sign in and reactivate your account.

Your information will be retained in accordance with our Privacy Policy.

If you're attempting to cancel your subscription - please click here.

All Match subscription packages are billed as one charge for the entire amount of the package. You may notice that the monthly rate is shown for comparison. To see the full amount that will be billed, please see the "Review Your Subscription" section on the payment screen.

We do offer a one month subscription package if you want to only pay month-to-month. However, for the best deal, our 3- and 6-month packages are at a much lower monthly rate than paying month-to-month. To see our current subscription rates and packages simply click the "Subscribe" button in the top navigation bar on any Match web page.

When you subscribe or your subscription renews, you may see one or more "extra" transactions pending on your account as a result of authorization attempts made to your card. Whether these authorization attempts appear depend on your financial institution's policies, and they should automatically drop off your statement once the real transaction has completed. Your financial institution can also confirm that no other actual charges have been made to your account once your subscription transaction is complete.

If you see more than one posted transaction within a short period of time, please contact us using the options displayed on the right side of your screen so we can assist you.

Free Membership: What You Get

Join for free and you can enjoy access to the largest online dating site there is! As a free member, you'll be able to create a profile, post photos, conduct searches, send and receive Winks, and benefit from our unique matching systems that sift through all the choices and deliver potential matches direct to you! Plus, you can also cruise the site and access your account from our mobile site or from our apps.

Membership: How to Do It

To join for free please follow these steps:

1. Visit the sign-in page.
2. Click on the Join For Free link below the sign-in box.
3. Fill out the online registration form and click on the Continue button.

You are ready to fill out your profile and get started on your search for a match!

Subscription: What You Get

Subscribing to Match gives you access to a growing set of tools – on our main site, mobile site, or any of our smartphone apps – that will help you find the relationship you want and deserve. As a subscriber, you can:

• Receive and reply to Messages from other Match subscribers.
• Send Messages to Match members you are interested in.
• See who has Viewed or Favorited your profile.
• Keep track of all open Connections in one place – including those you've sent Winks and Likes to.
• Remove members you're not interested in from your search results in order to make room for other possibilities.
• Attend Match Events to meet other Match members face-to-face.

Subscription: How to Do It

To subscribe, you'll need to sign up for a free account (if you haven't already done so), and then sign in and click on the Subscribe button at the top of the screen. The subscription page will direct you to choose from our subscription packages and walk you through the billing process.

Free Trial

A free trial is a great benefit that allows you a few days to enjoy the full range of subscription benefits.

*This feature is not available to members outside of English-speaking North America

The receiver of a gift subscription can redeem it at the following link: http://www.match.com/gsub/redeem.aspx.

If the receiver already has a registered email address and password on Match, the gift subscription may be applied to their current account.

If the receiver already has a paid subscription, the current subscription needs to be resigned to prevent it from auto-renewing (benefits will still continue through the end of the paid subscription). The gift subscription can then be stacked on top of the current one, essentially adding three months to the time the receiver was already enjoying.

To continue with subscriber benefits after the gift subscription expires, the receiver will need to re-subscribe.

We know you'll meet tons of great people during your 6-month subscription with us. But if you don't find someone special during that time, we'll give you an ADDITIONAL 6 months free to continue your search.

The guarantee is included only on 6-month subscription packages and gives you access to all subscriber benefits. During your 6-month subscription, you must:

• Create a truthful Match profile with a primary photo and keep it visible to the public 100% of the time during your 6-month subscription term.
• Respond to or initiate email communication with at least 5 unique Match members each month through the Match service.
• Comply with all of the Match Guarantee Program rules.
• If you're eligible to redeem, you will need to redeem your free time on the Progress page within 7 days before your current subscription ends (check your Subscription Status here)

NOTE: A unique member is one which you have not previously emailed. A "Qualifying Email" must be an email sent through the Match service and does not include any other method of communicating (such as Winks, matchPhone™, or emails sent outside of the Match system.)

If you have not met someone special after six months and you've followed all the program rules, you will qualify for the Guarantee extension at no additional expense to you.

If you did not meet all the program requirements to qualify for the Guarantee extension, your 6-month subscription will automatically renew like any other subscription, unless it is resigned before the renewal date.

You can track your progress during your 6-month subscription by viewing your Progress Page.

It's easy to get started! Just subscribe and choose the 6-Month Guarantee package.

Our 6-month Guarantee Terms can be found here:

6-month Guarantee Terms

During the last seven days of your initial 6-Month Guarantee subscription, you can go to the 6-Month Guarantee Progress Page to answer a question related to your eligibility status and potentially redeem your free six months. If you qualify, your free time will be added. If you did not qualify, check your status section for red exclamation points, which will indicate the reason. If you're not eligible, your six-month subscription will automatically renew like any other subscription, unless it is resigned before the renewal date.

If you qualify for your free six months, you may still be billed for the renewal of any premium features that have been added to your subscription.

The Match.com 6-Month Guarantee Progress Page will tell you whether you are meeting the requirements to redeem the Guarantee free time. You can get to this page from your home screen by clicking on 6 Month Guarantee on the left side of the screen (this link won't appear if you aren't currently on a 6-month subscription).

Red warning signs will indicate if you need to take action; for example, if you haven't initiated or responded to enough emails, kept your profile visible, or posted a primary photo. If you are meeting all the requirements, green check marks are displayed in both the current and previous month's sections.

If you have already received your free six months, the Progress Page will no longer be available to you.

Our Match Guarantee program is about helping you find someone special. Our requirements for this program are simply meant to walk you through the steps that our experience and statistics have found to be the most effective. If you follow these basic requirements, we guarantee that you'll find someone special, or we'll be happy to extend your time for another six months!

For official rules and details, you can access our program rules page.

If you currently have a free trial and you want to make sure you're not charged at the end of the trial period, you'll need to resign your subscription. To do this, please visit the Change/Cancel Membership page under your Account Settings (the gear icon).

For your security, you'll need to re-enter your password as part of this process. Then follow the directions to resign your trial subscription. This process includes several steps, so make sure you fully complete the process before exiting the site.

Keep in mind that resigning a free trial will immediately end your subscription benefits. If you want to turn your free trial back on after you've resigned it, you can do so at the same Change/Cancel Membership page linked above, as long as your trial period hasn't ended yet. Please note that you'll also be turning the auto-renewal back on, so you will be charged at the end of the trial period.

We'd be delighted to have you as part of our subscriber community!

To subscribe, you'll need to sign up for a free account (if you haven't already done so), then sign in and click on the Subscribe button at the top of the screen. The subscription page will direct you to choose from our subscription packages and then walk you through the billing process.

We currently accept payment by credit card or PayPal (*PayPal is not available to members outside of English-speaking North America). You can also pay by mail using a check or money order. Additional methods of payment include Visa Checkout and MasterPass.

Credit Card

Match happily accepts:

• American Express
• Discover
• Diners Club
• JCB
• MasterCard
• Visa

Prepaid Credit Card

We do accept prepaid cards on our site. The card issuer, however, may require that you register the card on their website first. Information and instructions on how to register your prepaid card should be listed on the back of the card itself.

Most gift cards and pre-paid cards require you to activate them first.

If the gift card has enough money on it when it is time to renew, the subscription will renew successfully. If there is not enough money on the card at the time of renewal, the renewal will not be processed. To avoid a lapse in your service, you may wish to subscribe with a debit or credit card so your account can be automatically renewed.

Mail a Check or Money Order

To request a subscription with a physical check or money order, please make your check or money order payable to Match (drawn on U.S. funds only) and include your username, email address, and whether you'd like a three or six-month subscription package.

IMPORTANT: We do not currently accept payments by mail (physical checks or money orders) for one-month subscriptions, premium services, or promotional rates/discounted offers.

When paying by mail, send your payment to the following address (mail delivery and processing time may take up to 14 business days):

Attn: Billing
Match
P.O. Box 12305
Dallas, Tx 75225

To enjoy uninterrupted service, be sure to renew your three or six-month subscription before it ends. Just send another payment via mail (be sure to include your username, email address, and package choice) or subscribe online with a credit/debit card.

Follow these steps to turn off your auto renewal on your iPhone:

1. Launch the Settings app on your iPhone.
2. Tap on iTunes & App Store.
3. Tap on your Apple ID at the top of the screen.
4. Tap View Apple ID from the pop-up menu.
5. When prompted, enter your password, and then tap OK.
6. Tap Subscriptions
7. Tap the name of the subscription that you want to modify.
8. Tap Cancel Subscription at the bottom of the screen.
9. Tap Confirm on the pop-up to save your changes.

If you would like further information or assistance, please contact Apple directly at: http://www.apple.com/support/itunes.

After purchasing your subscription, we offer several one-time use add-on features that may enhance your site experience:

• Profile Pro provides professional writing services for members who seek help finding the right words for their profiles. Each purchaser is assigned a professional writer who works to create an amazing profile each time.
• Match Me allows you to be featured in the Daily Match results of another member.
• Match Events are activities held in local areas where you are invited to meet other Match members face-to-face. Events are very popular, so we recommend you purchase a ticket quickly if you see an Event that interests you.
• Top Spot helps you stand out from the crowd so your profile gets more views! Your Top Spot purchase moves your profile to the top 6 search results when members run a search for someone like you.
• Undercover allows you to View and Favorite profiles for 24 hours without your matches being notified. This feature is not available in all areas.

Each feature has an upfront purchase fee that is non-refundable. If you purchased your subscription via the Apple iTunes store, you must access the full or mobile and provide a credit or debit card for billing.

Visa Checkout is a safe, simple and easy way to make purchases online. It eliminates the need to carry your personal credit cards on your person at all times.

To use Visa Checkout, please follow these steps:

1. After accessing your Match account, click the Subscribe button located on the Home screen header.
2. Select a package and then click the Continue button.
3. From the payment information screen, select Visa Checkout from the payment options.
4. Scroll down and agree to terms and conditions by clicking the Visa Checkout button.
5. Follow prompts to sign into your existing Visa Checkout account or set-up a new one.
6. Select the preferred Visa on file and then click the Pay button.

A confirmation will appear on the screen advising the payment was successful. This indicates the subscription is now active on the site.

The Cost

To compare the cost of Match subscription packages, simply sign in and click on the Subscribe button at the top of the screen. From there, you can select the package that is right for you.

If you're not a member yet, don't worry. Since prices can vary and are subject to change, we just need a little information so we can show you the rates currently available to you. Click on Join for Free, and the sign-up process can easily be completed in less than a minute (you don't have to complete your full profile before clicking on Subscribe at the top to get the rates).

Package Options

When you're ready to start enjoying the benefits of full subscription, we're pleased to offer you subscription packages that span twelve months, six months, three months, or one month. Each option includes all of our standard subscription benefits. Although our rates page highlights the monthly or weekly average for each of the options (to help you compare the relative costs of the packages), your subscription package is charged in full when you subscribe. If you would like to be charged on a monthly basis, simply choose the one-month package.

If you've resigned your subscription and your subscription term has not expired, you'll see a "Reactivate" button in the top navigation bar. Click on this button to reactivate your subscription. If your renewal date has passed, this button won't appear and you can access your subscription benefits again by resubscribing.

Please know, per our Terms of Use, our subscriptions are non-refundable:

“If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. However, you won’t be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.”

This can be located in 12b. of our Terms of Use.

If you would like to cancel your subscription – you can do so on the Change/Cancel Membership page.

Similarly, your subscription fee will not be refunded if Match terminates your account for inappropriate behavior:

“The Company may terminate or suspend your subscription and/or membership in the Service at any time without notice if the Company believes that you have breached this Agreement, including, but not limited to, by using the Website and Service for non-personal use, engaging in prohibited or inappropriate communications or activities, and any breach of your representations and warranties. Upon such termination or suspension, you will not be entitled to any refund of unused subscription fees and, if applicable, all unpaid subscription amounts and other fees you owe will immediately be due. The Company is not required to disclose, and may be prohibited by law from disclosing, the reason for the termination or suspension of your account.”

This can be located in 4d of our Terms of Use.

So you're happily emailing along with someone you're discovering to be a really great match, when, without warning, your subscription expires! No one wants that. Uninterrupted access to the millions of potential matches on Match is very important to our subscribers; therefore, all subscriptions paid by credit card, debit card, or PayPal (*PayPal is not available outside of English-speaking North America) are automatically renewed at the end of the subscription period. And, as a bonus, if this year's rate is higher than what you're currently paying, auto-renewal keeps you at the rate you signed up with (sorry, special promotional rates don't carry over past the first subscription period).

To turn off auto-renewal, click here.

Hopefully, auto-renewal doesn't come as a surprise. It's in our Terms of Use document (under the Automatic Renewal heading) that each subscriber agrees to. But we also try to make sure it's clear during the subscription process, even if you don't take the time with the legal documents.

You can check the status of your subscription, including renewal date, subscription amount, and subscription plan at any time by accessing your Subscripton Status page.

If the account number you used to subscribe with us is no longer valid, or if you'd like to use a different method of payment for future billings, you'll want to update your information to make sure your subscription will renew properly. To do this, just go to Subscription Status page, and then select the "Change Payment Method" link under the payment details on file.

Adding a Subscription

If, for example, you have a one-month subscription and want to add a six-month term with our Match Guarantee, you don't have to resign your account and wait for your benefits to expire. Simply add a new subscription to your account. To do this online, please sign in to your account on the full website and follow these steps:

1. Click on the gear icon in the navigation bar at the top of the screen.
2. Click on Settings.
3. Click on Subscription Status.
4. Click on Choose an additional subscription package.
5. Select a subscription package.
6. Click on Continue.
7. Enter any payment information that may be requested.
8. Click on Subscribe.

Your account will be charged immediately, and your new subscription period will begin once your current subscription period ends.

Upgrading a Subscription

If, on the other hand, you would like to upgrade your current subscription by adding premium features, you can do this online by following these steps:

1. Click on the gear icon on the navigation bar at the top of the screen.
2. Click on Settings.
3. Click on Subscription Status.
4. Click on Subscribe to additional Match services.
5. Select the features you want to add.
6. Click on Continue.
7. Enter any payment information that may be requested.
8. Click on Subscribe.

Receiving a Free Trial

A free trial is a great way to test out our subscription benefits while you're thinking about purchasing a subscription. It allows you to use subscriber-only benefits for free for a few days.

Free trial offers come periodically via email promotions sent to your personal email address (i.e., Gmail, Yahoo, Hotmail, etc.). So if you're interested, make sure you're being notified of Match promotions by following these steps:

1. Click on the gear icon in the navigation bar at the top of the screen.
2. Click on the Email Preferences link.
3. Ensure that you're signed up to receive Special Offers from Match.

Redeeming a Free Trial

When you receive a free trial offer in your off-site email, the message will include instructions for redeeming it. You'll be asked to choose a paid subscription package and to provide payment information so you can automatically keep your subscriber benefits after your trial is over. If you decide you don't want to be charged, simply cancel your subscription before the free trial period ends.

I'm not eligible

If you've recently enjoyed a free trial, or you're tired of waiting for a promotion, just go ahead and subscribe! We're pretty sure you're going to like Match.

To subscribe, click on the Subscribe at the top of the screen. The subscription page will guide you from there.

Blocking and unblocking from contact

You can block another member from communicating with you by clicking on the Block from Contact link on their profile. If you would like to block a member, simply navigate to their profile and then click the Block from Contact link.

If you need to unblock someone you've previously blocked, click the gear icon at the top of your screen and then click the Settings button. Next click the Blocking link. Then, simply select the member you wish to unblock, then click on Unblock at the bottom of the same page. You can also click on Unblock from Contact on the member's profile.

Currently, you can block up to 2000 members from contacting you. If you need to add more after that, you'll want to visit your blocking page and clear out some of the older names.

Reporting a concern

If a member you wish to block from contacting you has acted inappropriately, we also recommend that you let us know about it by clicking the Report a Concern link on the member's profile.

Can someone I've blocked still see my profile?

When you block members from contacting you, they will not be notified that anything has happened. They will still be able to view your profile and try to send you messages, but you will be able to continue your search for someone special without receiving any messages they send. We don't currently have a feature that allows you to selectively block other members from seeing your profile.

Removing a profile from search results

In addition to blocking other members from sending you messages, you might also want to remove their profile from appearing in your search results. You can do this by clicking "Block from Search" in the member's profile.

Match does not send members misleading communications, including notifications, emails, or winks. However, sometimes you'll receive a message from a Match member, only to receive a "Profile Not Found" error when you try to look at their profile. Or you'll be notified that you've received a wink, only to find that it's disappeared once you sign in. In both of these cases, the member who contacted you has, for whatever reason, hidden their profile or may no longer have a valid account with us.

The Connections tab on your home page is a benefit of your paid subscription that provides a single view of Match members you've interacted with. Members you interact with on the site will be added as a Connection, whether they email, like or wink at you, if you get in contact with them, or even if you simply add them to your Favorites list. This will help you easily keep track of how recently you've been in contact and the last action taken with the potential match.

To help you manage this feature, we've provided a variety of options to allow you to filter and sort your connections. Options will appear in the "Sort" or "Show" dropdowns, depending on what actions you have taken recently.

We'll also let you know when it's your turn to make a move. At the top of your Connections tab, we'll display members who have taken action on your profile under a "They're Waiting!" heading. You can email these members directly from this section.

You must be a subscriber to see your Connections page. Once you've subscribed, your Connections will immediately be visible on your Home page. Not a subscriber yet? Subscribe today!

Once you have subscribed, you are free to email any of our members. There are several options for composing new emails:

• You can respond to emails you've already received by clicking on Reply Now while viewing any of your messages.
• To compose a new email from your inbox, click on Compose Email in the left-side navigation and type in the username of one of your Connections.
• You can click on Email her/him from any profile page.
• You can choose a connection from the left-side navigation of your Match inbox to send an email to.
• If a connection is not visible in your left-side navigation, you can click on See all, then click on the photo of any connection available on your Connections page.

**There is no way to "unsend," recall, or retract an email once it is sent.

Email is the heart and soul of how people connect on Match, so in an attempt to make it as convenient as possible, we've provided ways for you to receive messages directly from your personal email account without even having to sign in to our site!

Receiving Messages

When a new message is sent to you on Match, we'll let you know via the email address you registered with us. If you'd like to see the full message, please login to the Match site.

Sending Offsite Emails

Currently there is no way for you to send offsite emails using your Match email.

If you'd like to see who you've emailed in the last 180 days, there are a few of ways to go about it.

The first is simply to click on Messages in the top navigation bar. There, you'll be able to access your "Inbox" and "Sent" folders to get a history of what has been sent and received.

Your second indication that you've recently emailed a member is on their profile, where, if there's been correspondence, the "Our History" tab will contain a list of all of your correspondence in the last 180 days.

Also, members who you've exchanged email with will display on the Connections tab of your homepage. You can choose email connections in the "Show" dropdown menu to display only those members who have emailed you or whom you've sent emails to.

Emails Older Than 180 Days

Since email correspondence is only kept in Match records for 180 days, these methods won't work for correspondence older than that. Unfortunately, we do not have a way to provide those emails after they expire on site. We'd recommend saving emails (by copying and pasting or taking screenshots) if you'd like to keep them longer than 180 days.

What are Favorites?

Your Favorites are the names and profiles of up to 200 of the members you like most. We intend your "My Favorites" list to be an easy reference from which you can quickly locate and contact the members you don't want to lose track of. Remember, if you already have 200 saved but want to add a new Favorite, you'll need to remove a match to open up a place on your list. Favorites will be automatically removed from your list 180 days after you add them, so be sure to communicate with potential matches on your list before then if you are still interested in them. The ability to add Favorites is a free benefit for all members.

To find your list of Favorites, hover over the Connections menu at the top of the screen and click My Favorites in the drop-down menu.

What if I see someone in my Favorites that I don't recognize?

A member can make a change to their username at any time. When this happens, the member will continue to appear on your Favorites and other lists, but their profile will reflect the new username.

If you see a change in username that is accompanied by any kind of suspicious behavior (like a change in gender or a new profile photo with a different person in it), please let us know about it by clicking on the Report a Concern link on the member's profile.

What about Hidden profiles?

A profile will remain in your Favorites list for 180 days or until you decide to delete it. However, if at any time the member decides to hide their profile on the site, the full profile will no longer be available to view.

If you would like to remove a profile in "hidden" status from your Favorites list, simply visit your Favorites page and click the X in the top-right corner of the member you would like to remove.

Can I see who Favorited me?

Our "Who's Favorited Me" feature allows you to see who has shown interest in you and opens the door for that first connection. This tool is a benefit of a current, paid subscription.

To access the "Who's Favorited Me" page, simply click on Favorites on the left side of the full site home page. You can also see updates to this list in your "What's New" area on the same page.

If a member favorited you over 180 days ago, you be automatically removed from his or her Favorites list and the member will no longer appear in your "Who's Favorited Me" list.

What is Filtered Mail?

Filtered Mail is a feature that allows you to clear your inbox of messages from members with certain "deal-breaker" characteristics.

For example, if you would not consider corresponding with a member from outside of your area, you can set up a filter that will send any messages from these members into a separate folder.

Setting up filters

You can set up as many as seven filters by going to your Inbox and clicking the Gear icon next to the "Filtered Mail" folder in your Inbox. You can then enter the profile criteria you would like to filter from your inbox. Remember, any filter you check will exclude all member profiles that include that criteria, no matter how well you match in other areas. So you'll want to only use these filters carefully. To remove filters, simply return to your Filtered Mail settings and then uncheck the filters you wish to remove.

Ins and Outs

Filtered emails are automatically moved to your Filtered Mail folder, but otherwise, they aren't treated any different from normal emails. You can still read and reply to them if you wish, and they are still deleted after 180 days.

Since these messages will never appear in your Inbox, you may wish to check your Filtered Mail folder periodically to make sure you're really excluding only the members you wish to exclude.

Also, keep in mind that since this is a feature intended to screen members who you aren't interested in corresponding with, sending a message or reply to a member will automatically exclude them from being filtered in the future.

Although this feature does not currently allow you to filter out messages from specific members, you can stop another member from contacting you by blocking them.

It's really to your advantage to unhide your profile if you're going to be communicating with other members. For example, you must have a visible profile to be able to wink at other members.

If you do email another member while your profile is hidden, the member won't be able to see your profile, although your primary photo, age, location, and "seeking" information will show on the message.

While your profile is hidden, most messages to you will stop, but you may still receive messages from members with whom you have corresponded. This can happen when they reply to an email you previously sent them.

When your profile is hidden, you will no longer appear on other members' "Who's Favorited Me" lists until you unhide your profile.

If you add a member to your Favorites list while your profile is hidden, our system still registers that you have favorited them. While your profile is still hidden, you will not appear in their "Who's Favorited Me" list, but you will automatically show up there once you unhide your profile.

If you're not getting the responses you are hoping for, consider the following:

If you don't have a photo, add one. This is the fastest and easiest thing you can do to increase your responses. Statistics prove that profiles with photos are up to 15 times more likely to receive attention than profiles without.

If you're not receiving any responses at all, be sure you're checking for responses at the email address you gave us when you signed up. It could be that your responses are simply landing at a different email address. If you are looking at the right address, also check whether you might have a Spam filter that's catching your Match messages. Check with your email provider about how to add Match as a trusted sender.

We recommend making a lot of initial contact attempts. It may also help to expand your search criteria in order to find more prospective matches. Be sure and take advantage of the custom search features of the site and experiment with different search parameters.

Match has a profile consulting service called ProfilePro. Our experts are standing by to provide you with expert writing assistance, tips to improve your profile, and professional photo help. Letting us guide you through creating a profile can really help get you noticed and boost your chances for romance.

Messaging is the heart and soul of how people connect on Match, and it starts with a paid subscription. This creates a more secure environment and helps ensure that those you're communicating with are as serious in their search as you are.

Our non-paying members do receive notification of new messages received, and often when they see interest being shown towards them, they subscribe so they can read and respond to those messages. We also offer free trials on a regular basis so non-paying members can read and send replies to their messages for a brief period of time.

Although our paying vs. non-paying members are not differentiated on the site, we do offer a premium service called "Email Read Notification," which allows paid members to see who has opened and read the messages they've sent. Members who are not active subscribers will only appear to receive messages, but they will always show the status of "unread" to the sender.

The Reply for Free feature allows free members to reply to paid subscriber emails. The paid subscriber assumes the cost as this requires an additional Add-On purchase

There are several reasons why you may not be getting responses to emails that you have sent to a particular member:

• Not all members check their email on a frequent basis.
• Some members choose not to respond to all contacts, although Match encourages everyone to reply to all messages received.
• Not all members are subscribers. Only paying subscribers, or recipients of the Reply for Free feature, can reply to emails they receive.

Non-paying members do receive notification of new emails received, so they have the option at that time to purchase a subscription to read the emails. We also offer free trials on a regular basis where non-paying members can read and send emails during the trial period.

If you would like to see if an email that you have sent has been read by the receiving party, you can add the "Email Read Notification" premium service to your subscription.

Your Folders

Your Match emails fall into three different categories: those you've received, sent, or deleted. To access any of these folders directly, just click on them. When you open a new, unread email, you'll be able to reply to it or delete it. Your replies appear in the "Sent" folder. If you delete an email and want to restore it, open the "Trash" folder, click on the email and click on Restore Email. However, emails between you both will be available in Our History on the member's profile for up to 180 days if not deleted sooner.

All emails, regardless of which folder they are in, expire after 180 days and will no longer appear. You also have the option to save a screenshot of the emails by clicking "ctrl" and "prtscrn" on your computer and pasting the image into a word processor or program like MSPaint. Some smartphones may also have an option that allows you to save screenshots, so please check with your phone service provider for instructions on using this feature if available.

Recovering Email

Unfortunately, emails that have already been deleted from our site because they are more than 180 days old are unrecoverable.

**There is no way to "unsend," recall, or retract an email once it is sent.

Match now offers a paid feature called Private Mode that allows you to selectively hide or make your profile visible to specific members. If Private Mode is available in your location, you will see the option when you access your Profile Settings screen.

A great way for existing members to draw extra attention is by using our Highlighted Profile add-on feature. This feature puts a highlight around a member's profile and primary photo to make them more prominent in search results.

For more information about highlighting your profile, sign in to your account on the full website and follow these steps:

1. Click on the gear icon in the top navigation bar.
2. Click on Subscription Status.
3. Click on Buy additional Match.com services.

To add a highlighted profile, you must first be an active Match subscriber. You can also choose to include this feature when you subscribe to a new package.

To complement your Match subscription, we offer several add-on features that may enhance your site experience:

• Email Read Notification
• Highlighted Profile
• First Impressions
• matchPhone
• Private Mode
• Reply for Free

You can add the features during your initial subscription purchase or any time after the subscription processes for a prorated fee. The features will auto-renew along with the subscription for the length of the selected package.

You can access Add-On options by clicking the "POWER UP" button in the top navigation bar from any page on Match.com.

Email Read Notification is a great feature you can add to a basic subscription for a small fee. When a Match email you sent is first opened, that date will appear with the message in your Sent folder. If you purchased a bundled subscription plan, this feature was included in your subscription price.

How do I add this service to my subscription?

If you don't have a subscription yet, simply subscribe, and there will be an option to select a package with this feature. To add Email Read Notification to an existing subscription, sign in and follow these steps:

1. Click on the gear icon in the top navigation bar.
2. Click on Account Settings.
3. Click on Subscription Status.
4. Click on Choose an addition subscription package.
5. Follow the prompts to add the feature to your current subscription.

How do I know if my messages have been read?

Once you've added it to your subscription, you can easily see if your email messages have been read. Click on Messages in the top navigation bar, then click on the "Sent" link. The right-hand column of your sent email list will show whether or not an email has been read. Once you have purchased Email Read Notification, all read emails will display the date they were opened.

Will other Match members know when I have opened a message from them?

If you receive an email from another Match subscriber who has purchased Email Read Notification, they will be notified of the date you opened the email. The Email Read Notification status is available on-site in the subscriber's Sent folder for 180 days.

I received a response to an email that I sent, but Email Read Notification is showing the message as "Not Yet Read."

In a few cases, for off-site email (i.e. Hotmail, MSN, AOL, Gmail, Yahoo! email), the recipient of the email must have images and HTML enabled on their email client in order for Email Read Notification to function properly. If the recipient of the email has text-only set for their email client, then the subscriber sending the email will not receive a "read" receipt from Email Read Notification.

Existing Match – Make Visible

If you have communicated (Favorited, Winked, etc.) with another member prior to purchasing Private Mode, you will already be visible to them when the feature is activated. You can continue to communicate with that person as usual.

New Match – Make Visible

In order to appear visible to a potential match while in Private Mode, you must communicate with the member. Once any form of communication is sent, the member will immediately be able to view your profile and communicate with you. You can verify that you are visible by viewing the potential match’s profile after your communication has been sent, and it should state "He/She Can See You" under their primary photo.

First Impressions is a premium service that ensures your profile is included in the first round of emailed matches sent to the newest members of Match in your area.

For more information about First Impressions, sign in to your account, and:

1. Click on the gear icon in the top navigation bar.
2. Click on Subscription Status.
3. Click on Subscribe to additional Match Services.

To add the First Impressions premium service, you must first be an active Match subscriber. You can also choose to include this feature when you subscribe to a new package.

What should I wear?

First, you'll want to keep in mind the nature of the event, what you'll be doing, the weather, etc. In general, you can think of most events as smart casual. Some members come straight from work, while others may be in jeans, slacks or a casual dress. We encourage you to wear something you feel comfortable in given the type of event.

Where should I park for the event?

If you have questions about parking at the event, you should visit the event page for more information. If you still have questions or concerns, please check the venue's website or contact them directly.

How can I see who else is going?

While you cannot see attendees before the event, we publish a list of all the attendees on the site once the event has ended. To see the event attendees, go to the Events link located in the Match site header and look for your Past Events at the bottom of the page. On the page, you will be asked to indicate whether or not you attended the event and to fill out a brief survey. Once complete, you will see the attendee information for each event you attended.

If I meet someone at an event that I'd like to keep communicating with, how should I go about providing my contact information?

We encourage you to treat Match events like any other social situation. If you prefer to keep your personal information private for the time being, just share your username on Match instead!

Will security be provided at the local events?

Match does not provide additional security aside from what is already provided by the venue. We remind our members to keep the Match Dating and Safety Tips in mind for any type of social encounter. Please be sure to report any safety concerns to the event host and venue staff.

How much of my information does Match share with event partners?

Match respects your privacy. Your first name, last name initial, gender, and whether or not you are a member or guest are the only pieces of information we provide Match event partners. This information is used for check-in purposes only.

If you are a vendor and would like to host an event, visit http://www.match.com/hostevent/ and fill out the form. If you are a member, you can also access the form from the events main page. The events team will review your information and reach out to you if interested.

If I meet someone at an event that I'd like to keep communicating with, how should I go about providing my contact information?

We encourage you to treat Match events like any other social situation. If you prefer to keep your personal information private for the time being, just share your username on Match instead! Also, you can view the profiles of members who attended after the event is over on the Past Events page. To view this page, click the Events link in the Match header and look for your past events at the bottom of the page.

Why don't I see a specific member's profile on the Past Events page?

If you notice a profile of an attendee is missing from the Past Events page, it could either be because that member has chosen to hide their profile or they were a friend of another Match member. If they are a member, once they choose to make it visible again, it will appear on this page.

Most of the time, you'll be able to invite a limited number of friends (the number varies depending on the venue), although invites may become limited as the reservations fill up. Friends don't have to be Match members, and you'll be prompted to pay for and reserve tickets for yourself and any friends you choose to invite when you RSVP.

Pricing for paid events is determined by the venue and may be different for men vs. women. You just need to indicate how many friends of each gender will be attending. If an event is not sold out and you have not purchased the maximum number of friend tickets, you may purchase additional friend tickets after you've purchased your own.

What happens if I need to cancel my RSVP?

All paid event tickets are non-refundable.

What happens if an event is canceled?

In the case where we need to cancel an event, all members who RSVP'd would be notified via email and through the website. If a cost is associated with the event, refunds will be issued right away, but it may take 5-7 days for the funds to be returned to your financial institution.

It's always smart to check the event page the day of your event to make sure there are no changes made to the event. If it has been canceled, it will say: "This event has been cancelled and refunded."

How much do Match Events cost?

The cost associated with each event varies by event type. Please see the event details page for information on pricing.

What is included in the cost for happy hour events?

In most cases, drinks or food will not be provided at happy hours; however, check your event details for any specials provided for that particular event. You'll enjoy an exclusive space and the great company of other members like you. For activity-based events, if food and drinks are included, it will be shown on the event invitation.

Match Events are activities held in local areas where you are invited to meet other members face-to-face.

Match Events are a low-pressure, fun way to mingle with other members in your area. We're facilitating various events and icebreaker activities at events around the country, so keep an eye out for details in your event description. Overall, we aim to provide a fun environment where it's easy to cross the room and start a conversation.

If you attend an activity-based event, your experience will tend to be more guided and facilitated.

You will be informed of events in your area by a personal invitation via email, along with a notification on our website. Our events fill up quickly, so if you receive an invitation, please RSVP quickly to ensure a reserved spot!

If you are invited to attend an event, you will be notified via email, website notification or mobile web. We can't promise that every member will be able to attend an event. The number of events can vary per month in a given market and we do not have events in all areas. Invitees are selected based on geographic location, along with other age and gender preferences for the specific event.

You can see if an event is in your area by clicking the Events tab at the top of any Match page on your computer. You can also view events scheduled in other cities by clicking Change City at the top of your events page.

MatchUps are member-created and member-hosted events, focused on bringing like-minded singles together over shared interests! All MatchUps take place in a public location.

Invitation

If you are invited to attend a MatchUp, you will be notified via email or website notification. The number of MatchUp events can vary per month and are currently available in San Francisco. You can see if something is available in your area by clicking the "MatchUps" tab in the Events section of the Match site.

Invitees are selected based on geographic location, age range and gender preferences for the specific MatchUp.

Cost

The cost associated with each MatchUp varies. Please see the MatchUp event details page for information on pricing and purchasing a ticket.

Friends

Most of the time, you'll be able to invite a limited number of friends (the number varies depending on the venue), although spots may become limited as the reservations fill up. Friends don't have to be Match members. You'll be prompted to reserve tickets for yourself and any friends when you RSVP.

If a MatchUp is not sold out and you have not reserved the maximum number of friend tickets, you may reserve additional guest tickets after you've reserved your own.

RSVP

Due to the need to adhere to capacity constraints at each MatchUp event, you must RSVP to attend. In addition, if you are planning on bringing friends, you must have a ticket for them as well.

Once you RSVP for a MatchUp, there is no way to cancel your reservation. If you have purchased a ticket or RSVP on a third-party site, you will need to contact that site for information on canceling and refunds. There is no guarantee of a refund to the host or attendees, as we are unable to control any purchases made outside of Match.

Steps after signing up

You should receive an email confirmation shortly after signing up, and if anything changes, you will receive an email update from Match. Check the MatchUps event page for any specific information you should consider before the event (what to bring, wear, etc.) and have a great time!

MatchUp Event Full

If the MatchUp is showing full, we are unable to assist you with an RSVP as we are limited to the capacity available at the venue or for the particular activity. Keep checking back. Many times, additional spots may be opened once we achieve an even balance of men and women.

What to Wear

Each MatchUp event is different. You'll want to keep in mind the nature of the event, what you'll be doing, the weather, etc. In general, you can think of most events as smart casual. Take a look at the MatchUp event page to see if the host included any additional guidance.

Attendee List

While you cannot see attendees before the event, we publish a list of all attendees on the site after the event has ended. Go to the Events link in the Match header and look for your past MatchUps at the bottom of the page. You can only see the Match attendees for MatchUps you RSVP'd to. When you visit a past MatchUps page, you will be asked to indicate if you attended and to fill out a brief survey. Go ahead and let other members know you were there! And as always, we welcome your feedback.

If you notice a profile of an attendee is missing from the Past MatchUps page, it could either be because that member has chosen to hide their profile or they were a guest of another Match member. If they are a member, once they choose to make it visible again, it will appear on this page.

Security

Match does not provide security aside from what is already provided by the public space. We remind our members to keep the Match dating and safety tips in mind for any type of social encounter. Please be sure to report any safety concerns to the MatchUp host, venue staff, the Care Team and law enforcement if appropriate.

If I meet someone at a MatchUp that I'd like to keep communicating with, how should I go about providing my contact information?

We encourage you to treat MatchUps like any other social situation. If you prefer to keep your personal information private for the time being, just share your user name on Match instead! Also, you can view the profiles of members who attended after the MatchUp is over. To view this page, go to the MatchUps link in the Match header and look for your past MatchUps at the bottom of the page

MatchUp Event Cancelation

In the case where a MatchUp needs to be canceled, all members who RSVP'd would be notified via email and through the website. If a cost is associated with the event, there is no guarantee of a refund. We are unable to control any purchases made outside of Match, so you will need to contact the third-party where you purchased your ticket to request a refund.

How much of my information does Match share with the MatchUp Host?

Match respects your privacy. Your username is the only piece of information we provide MatchUp hosts. This information is used for check-in purposes only.

MatchUp Host

If you would like to host a MatchUp, you must fill out the form with your information and idea. If you are a Match member, you can access the form on the MatchUps tab in the Events section of the Match site. The events team reviews each submission before approving concepts to promote on the website. We will reach out to you with any questions.

Communication with MatchUp Host

A link to the host's profile can be found on the MatchUps promotional page, so if you need to contact the host, please reach out using the Match messaging system.

What happens when my Host doesn't show up?

Please contact Customer Care so we can take necessary actions regarding the no-show. You may also notify the Match Events team so they can take this into consideration should this host submit future events. You can email them at: [email protected]

MatchUps are member-created and member-hosted events, focused on bringing like-minded singles together over shared interests!

MatchUps Host Requirements

As a MatchUp host, you must meet the following requirements:

• You are a Match subscriber.
• Your profile is active and visible.
• You are Facebook-verified on your profile.
• You will not and cannot profit from the gathering in any way (no club promoters, no venue owners, etc.)
• You will have the best interests of the entire group in mind from beginning to end.
• As the host, you agree to communicate with other members without bias from beginning to end.
• You will allow your profile to be highlighted on the MatchUp promo page for your event and have a profile photo visible.

I'm interested in hosting a MatchUp. Where do I send my idea?

If you would like to host a MatchUp event, you can access the form on the MatchUps tab in the Events section of the Match site. The Match Events team reviews each submission before choosing concepts to promote on the website. We will reach out to you with any questions.

How are hosts selected?

All MatchUps hosts are selected by the Match Events team. If you meet all of the requirements and have a good MatchUps idea, the team will reach out in a timely manner. For most MatchUps we usually require a few weeks of promotion on the site to gather enough RSVPs for a good event, so keep that in mind when submitting your idea and potential event date(s).

Is a host responsible for copy/descriptions/photos for the MatchUp?

You will include basic event details on your MatchUp submission form. If the MatchUp is approved, the host should provide a photo and/or additional information about the MatchUp, if requested.

What are MatchUp Host Responsibilities?

All hosts must follow through with their MatchUp event concept while following all of the necessary host requirements outlined in the host submission form.

Can the host select who is invited to their MatchUp?

The host can select a suggested age range and the type of MatchUp, but the host cannot accept or reject attendees. Invitees are targeted based on geographic location, age range and gender preferences for the specific MatchUp.

I can't host this event anymore, what do I do?

If for some reason you are no longer able to host your MatchUp, please notify your Match Events Coordinator via email as soon as possible. Depending on the type of MatchUp and the circumstances, we will work to figure out the best next steps which might include cancellation of the MatchUp.

What happens if the MatchUp is canceled by the third-party (the venue where the MatchUp will be held)?

If the third-party cancels the MatchUp, please notify the Match Events Coordinator via email so we can take the necessary actions to cancel on the Match website. If a cost is associated with the event, there is no guarantee of a refund to the host or attendees. We are unable to control any purchases made outside of Match, so all RSVP'd members will need to contact the third-party where they purchased their ticket to request a refund.

What information does the host receive about the attendees?

Match respects the privacy of our members. Prior to the event, the host will receive a list of usernames for all RSVP'd members. This information is used for check-in purposes.

Can the host communicate with the attendees before and after the event?

We allow the host to communicate important MatchUp details and last-minute changes to attendees - this information will be sent by the Match Events team. Please email your Match Events Coordinator if you need to update your MatchUp event details or share follow-up information to RSVP'd members.

What information do Match members receive about the host?

The host's profile is highlighted on the MatchUps event page so members can see the information (and link through to your profile) as soon as they view the MatchUp event.

Can I host a MatchUp that is a part of another group or event?

Yes. When submitting your idea, please include specific information about the meeting location for your MatchUp, as this will ensure the group can easily meet and enjoy the event together.

What types of MatchUps can you host?

You can plan a variety of different types of MatchUps. It is important that the MatchUp follows all guidelines listed in the submission form, can be enjoyed as a group, and has the best interests of the group in mind from beginning to end. We provide suggestions on our host form such as: volunteer, gaming, girls' night, movie night, alumni event, etc. If interested in hosting, please visit the host form located on the MatchUps tab in the Events section of the Match site.

Do I have to RSVP before attending a Match event?

Yes. Due to our need to adhere to capacity constraints at each venue, you must RSVP to attend an event. In addition, if you are planning on bringing friends, you must have a friend ticket for them. If you are eligible to attend an event, follow the prompts through your invitation to RSVP.

What happens if the event is saying it is full?

If the event is showing full, we are unable to assist you with an RSVP as we are limited to the capacity available at the venue. However, you should keep checking back. Many times, additional spots may be opened once we achieve an even balance of men and women. We post new events all the time and popular events are often ones we repeat in the future.

This feature allows members to pay an additional fee so they are placed in the Daily Match results of another member. You may only be matched with another member who shares the same or similar profile interests. In addition, the feature only allows you to be matched with a specific member every 30 days.

If you are unable to purchase Match Me when reviewing a specific profile it could be that you do not meet their matching criteria or they have rated No, Not Interested for members who share a similar background as yourself.

*This feature is not available to members outside of the continental United States.

You can add matchPhone either by initiating a matchPhone call (Talk & Text) from a member’s profile or by using the Phonebook link on your Home page. This will walk you through the process of subscribing to and paying for matchPhone.

Signing up for this service includes verifying your phone number and whether your phone is text-enabled. This is only done once, unless you change your number on file (via matchPhone Account Settings). The verification process includes a quick automated call to your phone, so have it on-hand when you are setting up your matchPhone phone settings.

*This feature is not available to members outside of English-speaking North America.

You can change your matchPhone phone number at any time, and it won't disrupt your current connections. For example, if you’re expecting a call from someone you’re particularly interested in, you may choose to direct matchPhone to your home number in the morning, to your work number during the day, and to a friend’s landline in the evening. Just be certain to change the number listed prior to each phone call.

To change the phone number associated with matchPhone:

1. Click on the gear icon in the top navigation bar.
2. Click on the matchPhone link.
3. Enter or edit the phone number where you would like to receive calls and follow the verification steps.

*This feature is not available to members outside of English-speaking North America

About matchPhone

matchPhone is a premium feature that offers an easy, completely anonymous alternative to conventional phone calling, enabling you to talk or text on your phone with any of your matchPhone connections. To enable this to happen, matchPhone generates a new, unique phone number for both you and your potential match. Once established, either member may initiate calls using these numbers. Any call to your matchPhone number is then forwarded right to your phone. Your auto-generated matchPhone number is the only number that will appear on the other member's caller ID.

Adding matchPhone

In order to sign up for matchPhone and begin sending talk requests, you need to have an active account with a current paid subscription. And naturally, our members want to know a little bit about someone before they talk to them on the phone, so we currently require that you have a completed profile before you send a matchPhone request.

Receiving a matchPhone Request

In order to receive a request from a matchPhone user, all you need is a paid subscription. It isn't required that you pay extra in order to respond to a matchPhone request. But you will need the add-on to your subscription if you want to initiate any matchPhone conversations yourself.

Phone Requirements

Almost any phone line, mobile or otherwise, will work for matchPhone, as long as it has a Caller ID function. The exception is that some office lines cannot be used because the caller ID associated with them is the main office line, and matchPhone must be able to recognize your personal number in order to properly connect you.

SMS Requirements

To send and receive SMS messages through matchPhone, your registered phone number should be a mobile phone. We do not charge extra for SMS messaging, but your carrier's standard text-messaging rates apply. Contact your carrier for details on those rates.

Location Requirement

Currently, matchPhone is not available to Match.com members in Alaska, Hawaii, or Canada.

*This feature is not available to members outside of English-speaking North America

Making a matchPhone Connection

Once you’re a matchPhone subscriber, simply invite someone to a matchPhone connection using the "Talk & Text" button on his or her profile page, and a request will be sent. Once this request is accepted, a phone number will be generated that either of you can use to reach the other.

Taking a call

When you receive a matchPhone phone call, you're free to choose: a) to answer your phone and accept the call using our automated system that responds when you pick up; b) to answer your phone and decline the call using our automated system, which will notify the caller that you are not available and will give them a chance to leave you a message; or c) to not answer your phone, which will do the same thing as if you had declined the call using the automated system.

Texting

If your phone and your matchPhone connection's phone are both SMS text-enabled, you'll have the option to send your connection text messages the same way as you would any of your friends, except that using your connection's matchPhone number, your own phone number will remain hidden. The first time you set up a matchPhone connection, you'll be prompted to verify that your phone is text-enabled. You can send up to 300 SMS messages per month. Text messages are only stored on your phone; they are not recorded anywhere on Match. Also, remember that although texting is included in the matchPhone premium feature, your phone carrier may still charge you for texting.

Voicemail

When a matchPhone connection calls and you're not available, they'll be given a chance to leave you a voicemail. This voicemail is in the matchPhone system - it does not use your personal voicemail system or greetings. You can listen to your voicemail from your Phonebook page (click on Phonebook on the left side of your home page and choose Voicemail in the left-hand menu). Voicemail is stored on Match for 30 days.

Organizing Your Contacts

If you're using a mobile phone, or if your landline has this capability, you can organize multiple matchPhone connections by placing your matchPhone numbers along with the names of your matchPhone connections in your Contact list as you would any other phone number. Caller ID is required to use the service, and each matchPhone connection receives a unique number, so you’ll be able to identify matchPhone callers as you would any other incoming caller.

Removing a matchPhone Connection

Inevitably, things won't work out with each person you talk to. When it's time to move on, you can close out a matchPhone connection by accessing the matchPhone phonebook and clicking on the "X" next to the user that you would like to remove from your connections. When you receive a confirmation pop-up, click on "Yes, Close It" to completely remove the individual from your matchPhone connections.

*This feature is not available to members outside of English-speaking North America

The whole idea behind matchPhone is to allow you to connect with your match by phone without sharing your phone number. In order to accomplish this, we hide the personal phone numbers of both parties before connecting the call. Since this information is never shared, your phone number remains private. As an additional precaution, we use our matchPhone voicemail system rather than forwarding calls to your personal voicemail in case you have identifying information in your voicemail message.

You can easily manage your Account Settings for Private Mode at any time. To update your settings, complete the steps below:

1. Click your primary photo thumbnail in the upper right corner of any screen
2. Click Settings from the drop down menu
3. Locate the Setting you would like for your profile: Visible, Private Mode or Hidden
4. Click the applicable radio button and your profile will assume that state immediately

Remember, if you are currently subscribed to the Match Guarantee, changing your profile to Private Mode or Hidden disqualifies you from receiving the additional 6 months for free.

Private Mode does not work with the 6-Month Guarantee. This feature hides your profile from visibility on the site, which breaks one of the requirements for receiving the additional 6 months free with the Match Guarantee.

Private Mode is a Match feature that allows you to display your profile to individuals you have previously communicated with or potential matches selected by you. When reviewing profiles you will see the message, He/She Can See You or He/She Can't See You. You can then decide if you would like to continue or to change visibility settings for the potential match.

Private Mode may be purchased during the initial subscription process or later at a prorated price. Private Mode may not be combined with the 6-Month Guarantee and will void Guarantee redemption if added and activated during a current Guarantee subscription.

Private Mode works on our mobile site and mobile apps, but you must access the full website to turn up your visibility setting.

When you see a Reply for Free folder on the Home and Messages screens it indicates another member has paid an additional fee that allows you to communicate for free via email with him/her.

Emails may only be reviewed or replied to the member who has initiated the contact. To email other Match members, you must purchase a subscription.

This feature allows free members to reply to paid subscriber emails. The paid subscriber assumes the cost as this requires an additional Add-On purchase.

Once the purchase is complete, the paid subscriber must send an email to the free member. The free member's Messages (email) inbox is split into two sections: Reply for Free and Subscribe to Read emails.

Free members must sign into the Match website or mobile site to respond as external email locations, the applications will not work.

At the top of your screen, click the "POWER UP" button. You will be directed to the Add-on screen where you must select the Add button below Guarantee Anyone Can Reply to Your Emails. Or if you are currently creating an email, simply click the Guarantee They will Read it button located at the bottom of the message field. This takes you to the payment screen for processing and a confirmation is provided on the screen. Don't worry if you are in the middle of your subscription, we will prorate the feature based on the time remaining on your account.

Top Spot, also known as Boost, helps you to get more views by making sure your profile is included in the top 6 results of members looking for someone like you! You'll be featured there for 60 minutes. If the number of Top Spot results totals more than the 6 available spots, the site will randomly pick the profiles to be promoted in the search results.

When you're ready to be featured, simply purchase a Top Spot session. Your session will start as soon as your purchase is confirmed, so make sure you're ready for some attention right away!

During your session, you'll see a Top Spot Dashboard just below your site main menu. This will count down your session and show you photos of members who have you featured in their search results.

After your Top Spot session, you'll receive an activity summary via email. The summary displays the number of times your profile appeared in searches and shows some of the matches who saw you.

If you'd like to be featured again, there is no limit on how many Top Spot sessions you can purchase. However, each 60-minute session must end before you can buy another. You can purchase again by clicking the "Go Again" link in the summary email or by tapping the three-line navigation icon in the upper right corner of the application. Scroll down to Top Spot and then tap the Go Again button.

Please Note: You will not see yourself in search results if you run a search with criteria matching your profile settings. This is because we never show you your own profile as a match. But don't worry, your Top Spot purchase ensures that other members running the search are seeing you at the top of their results!

If you've tried Top Spot, also known as Boost, and found it to be successful, we encourage you to purchase 5 or 10 sessions at a time. The more sessions you purchase, the deeper your discount.

You can track your Top Spot sessions on the Home screen under Profile Power Ups. The number of remaining Top Spot sessions will appear in red parentheses.

All multipack purchases expire 90 days after purchasing and are non-refundable.

On the Home screen under Profile Power Ups you will see Top Spot, also known as Boost, and the number of remaining sessions in red parentheses.

To start a new session, click Go Again.

Remember, you may only redeem 1 session every 60 minutes.

Undercover allows you to view and Favorite profiles for 24 hours without your matches being notified.

When you're ready to go Undercover, click the Go Undercover button on the Home and Search screens, or select Undercover from your profile main menu. The next screen will walk you through the steps to complete your purchase. The prices and times can vary slightly, so please check to see what promotions are available today.

Once you've successfully purchased Undercover, you'll receive a confirmation message, along with a confirmation email, to your registered email address. A black bar will display at the top of every page during your session to show the time remaining. When you Favorite a match during your Undercover session, the Favorite icon will turn and remain black. If you want to let your match know you've made them a Favorite, you'll need to Favorite them again once your session has expired. This will turn the icon from black to green, and it could lead your match to make the next move.

Please note you will not show up on the Who's Viewed Me list of anyone you view while Undercover. But if you decide you do want a potential match to know you've viewed their profile, you'll need to look at it again once your session has expired.

Match Webinars are your go-to source for expert dating tips, guidance and encouragement. Delivered to you via online presentation, you can attend from anywhere you can connect to the web. Join us as we bring you top dating experts and coaches to support your dating success with Match and beyond.

Within 2 business days of registering on Match, we'll send additional instructions to the email attached to your Match account (check your spam folder).

In this email you will receive a URL link that directs you to register on the third-party webinar platform. You will not have to pay again, but you must complete this step in order to access the webinar.

Please note, all Webinars are hosted online, not in-person. After completing your registration, you will be able to join the live event at the start date and time noted on the event page. The start time is based on the time zone selected on your account.

A webinar recording link will be sent to the email address attached to your Match account approximately 24 - 48 hours after the live webinar event. The recording will be available for 30 days after it is emailed.

If you visit a profile while in Private Mode but choose to discontinue the service at a later time, you will appear within the Who’s Viewed Me list once your profile is visible. If you are concerned with appearing on the Who’s Viewed Me list, we recommend you purchase Undercover.

Are you a private person? Do you like the idea of being seen by only those members who interest you? If so, Private Mode is for you.

This feature allows you to search and view profiles in complete privacy. If you find a match, reach out to him/her by Winking, Favoriting, etc., which makes your profile visible to them. Private mode may be added to any current paid subscription, however, it may not be purchased as a standalone.

To add Private Mode click on the "POWER UP" button at the top of any page.

Want to make a great impression? Our team of expert writers will overhaul your profile in only a few days. Go ahead; get yourself noticed and increase your chance at romance!

Ready to get started?

1. Log in to your Match account.
2. Click the Entice Him/Her banner in the bottom left hand corner of the screen.
3. Enter your payment information, and then click Buy Now.
4. You'll receive an introductory email and survey from one of our writers. They'll get started on your profile as soon as you reply.

Please note certain features may only be available for purchase using the full site.

Once your survey responses are submitted, you will NOT receive a confirmation from us unless we have additional questions for you. Additional replies will reset the time and date submitted on your ticket, which could delay your writer getting in touch with you in a timely manner. Thank you for your patience.

Haven't received your questionnaire? Here's a few things you can try:

• Check your bulk, junk, and spam folders. (Gmail users should check their Social and Promotions tabs.)
• Add our site to your trusted list of websites or "Safe Senders" list. (You can contact your email provider if you need help with this.)
• Have more than one email address? Make sure you check all of them just in case it was routed to a different address.

Top Spot, also known as Boost, helps you stand out from the crowd so your profile gets more views! Your Top Spot purchase moves your profile to the top 6 search results when members run a search for someone like you.

You will see a Top Spot option when you hover over your primary photo tumbnail at the top of your screen. Select this link, and you will be guided through the steps to complete your purchase. Each Top Spot purchase begins as soon as your payment is confirmed. During your session, you'll see a Top Spot Dashboard just below your Main Menu on the site. This will count down the time remaining in your session and show you photos of members who have seen you featured in their search results. You'll also receive an activity summary via email once your session has expired. The summary displays the number of times your profile appeared in searches and shows some of the matches who saw you.

You will not be able to make additional Top Spot purchases while you are in an active session. However, there is no limit on the number of Top Spot purchases you can make. Just wait until your current session has expired before placing another order.

Please Note: You will not see yourself in search results if you run a search with criteria matching your profile settings. This is because we never show you your own profile as a match. But don't worry; your Top Spot purchase ensures that other members running the search are seeing you at the top of their results!

Click the "POWER UP" button at the top of any page to get started with Top Spot.

To appear visible for a potential match, you must communicate or show interest in one of the following ways:

• Add the profile as a Favorite.
• Accept an Event invite.
• matchPhone initiation.
• Like or comment on their photo.
• Send or Listen to a voicemail via matchPhone.
• Rate a member with a Yes in your Daily Matches.
• Send them a Match Me request.
• Send the member an email.
• Send the member a Wink.

Once the communication is sent, you will be visible so the member may respond.

The Who Do You Like section features members we think might interest you based on what you're looking for.

If you see someone you like in this section, click their photo, and we'll let them know you liked it. Don't like the matches, click Skip to go to the next pair of photos. Once you've liked several photos in the set, you will see more information from the profiles you like and have the option to email your potential matches. If you are unsure about liking a particular photo, click the Username link to read the member's profile before you take action.

Once action is taken or you refresh the current session, reviewed photos are not saved anywhere on the site.

Our "Who's Viewed Me" feature is a handy tool that lets you know who has viewed your profile. Since they've taken a step to check out your profile, it opens the door to make that first connection.

This feature is available to all paid subscribers, so others will be able to see when you've viewed them too. However, there's no indication of how many times or the exact time your profile was viewed.

To access your "Who's Viewed Me" page, simply click on Viewed Me on the left side of the Home page. You can also see updates to this list in the "What's New!" section on the home page. After 180 days, profiles are dropped from this list.

The following sort options are available for reviewing both "Who's Viewed Me" and "Who's Favorited Me":

• Most Recent View - sorts based on who Viewed your profile most recently
• Activity Date - sorts by the date when each match was last online (most recent at the top)
• Newest First - sorts by how recently members have joined Match (most recently to least recently)
• Age - sorts youngest to oldest
• Photo Counts - sorts based on profiles with the most photos
• Username - sorts by username, in alphabetical order (numbers come before letters)
• Distance - sorts closest to farthest from your location
• Mutual Match - sorts by compatibility based on our Mutual Match algorithm
• Reverse Match - sorts by compatibility based on our Reverse Match algorithm

You can also remove results on your list by clicking on the X in the top-right corner of their profile. If you remove a member from either of theses lists, the member will no longer show up in your search results.

What is a wink?

A wink is a casual flirtation on Match. It is a simple way for another member to "break the ice" and let you know that they liked your profile. Once you've posted your free profile, you can wink at members you like by clicking on either the Wink for Free button on their profiles or the winking-face icon on their thumbnail profiles in various areas of the site. All members, regardless of subscription status, can send a wink, as long as their profile is visible.

How does it work?

Each time someone winks at you, we send you a message to let you know. If there's some mutual interest, you might want to wink back. Next step? Send an email!

You can wink at up to 60 different members each day (or every 24 hours), but you can only wink at each user once during a 180-day timeframe. We don’t limit the number of people who can wink at you. Once you send a wink you can't "unwink" or retract it.

Managing your winks

To find the list of your winks from the last 180 days, visit your Home page and click on Winks on the left side of the page. Only the last 200 winks will appear. You must have a visible profile before you send a wink to someone in order for the recipient of the wink to know who is flirting with them. They can't return the interest if they can't see who is winking at them! If you don't want to receive winks, you can turn off the notifications you receive in your email, although there's currently no feature to stop receiving winks altogether. To turn off notifications, adjust your preferences on the Email Preferences page. To get there, just click on the gear icon in the top menu bar, and click Email Preferences on the screen that appears.

There may be times, like when you start a new relationship, that you'll want to remove your profile from being visible to other members. Of course, anytime your profile is hidden, it will not be displayed in search results. Since this reduces your chances of finding a match, we recommend only hiding your profile when you are taking a break or have met someone you are interested in.

As a member of Match, you have the ability to hide your profile from view at any time, for any reason.

Adjusting Visibility

Click your photo thumbnail in the header and then select Settings from the drop-down menu. On the Profile Visibility screen, click the Visible (to unhide) or Hidden (to hide) radio buttons. Your profile visibility adjusts immediately, so make sure you are ready for the change!

If you view another member's profile while your profile is hidden, our system still registers that you were there. So once you are unhidden, your profile will appear in their "Who's Viewed Me" section. But not until then.

You may notice that your profile counter continues to increase in number while your profile is hidden. This happens when members who may know your username try (unsuccessfully) to look at your profile.

More Helpful Answers

Hidden Profiles - Selective Visibility

Hidden Profiles - Communication while hidden

Removing Profiles from Search Results

If you'd like to replace your current primary photo, simply click on your primary photo thumbnail in the top navigation bar of the full website, and click on Photos. In the screen that comes up, photos that can be designated as your primary photo will have a Make this my Primary Photo button below them. Click the button to designate the photo as primary. If a photo does have an Additional photo only indicator, it has been approved for use as a secondary photo only.

We will review your profile before it’s posted to the site, so it might take an hour or two before the text is available to be viewed by other members. We'll let you know via email once your profile has been reviewed and approved.

We may reject profiles that contain any of the following:

• Abusive language of any kind, including profanity, vulgarity, racism, illegal activity, etc.
• Any direct contact information, including email addresses, URLs, instant messenger IDs, phone numbers, addresses, etc.
• Unauthorized use of copyrighted or trademarked material.
• Business or political advertisements or solicitations.
• References to illegal activities or drug use.
• Languages other than English, Spanish, or French.
• Material that exploits or solicits personal information from individuals under the age of 18.
• Overt solicitation for sex or descriptions of sexual activity, anatomy, etc.
• Solicitation of multiple or additional partners.
• Insufficient or illegible content.

Match does not accept content from:

• Incarcerated individuals.
• Individuals under the age of 18.